RETURN OF PRODUCTS AND COST OF RETURN
If the products have been delivered, then you must return the products to us in accordance with the following arrangements. Return of the products includes all packaging, contents, documents, and other items supplied with or as part of the products, including any free gifts.
You must return the products to us without undue delay, and in any event not later than 30 days after you informed us of your decision to cancel, if you are unhappy with the products you have received or you would like to replace an incorrect item received.
Please contact us before returning the items.
RETURN OF PRODUCTS BY YOU
Subject to clause, you must send the products back to us at:
Shop Inc Ltd
53 Wenlock Way
COLLECTION BY US
We may at any time request to collect the products from you, and in such case you must make the products available for collection when requested by us, in accordance with such reasonable arrangements as we may specify. If we send you a pre-paid package (e.g. a jiffy bag or have a courier collect it) to return the products to us in, then you must return the products using any such package.
COST OF RETURNING PRODUCTS
You must bear the direct cost of returning the products to us for products returned on the basis you wish to cancel or you are unhappy with the product, including our direct costs of collecting the products from you. If we incur any such costs, then you shall reimburse us these costs. If you do not hand over the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that that we may deduct such costs from any refund which we are obliged to make to you.
We will bare the costs if we are at fault; "Fault" means we have sent you an incorrect item, the item you received is faulty or it does not match the description (and we have not informed you of the differences in the product design or description).
RISK, PRODUCT INSURANCE AND PROOF OF RETURN
The products are at your risk until they have been returned to us, and accordingly we recommend that you insure the products accordingly and provide us with a proof of postage on items that are being returned.
CONDITION OF PRODUCTS RETURNED
If you handle the products beyond what is necessary to establish the nature, characteristics and functioning of the products then you are obliged to pay to us the amount by which the value of the products has been diminished as a result, up to, but no more than, the original price of the products. This includes if you return the products with damage that was not present on delivery, or missing anything that was present on delivery. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you. If you bought the products as a set the must be returned in the same.
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and return your payment.